SunnyWhale Pool Assistant

Last updated: October 25, 2026

These terms apply when you use the SunnyWhale Pool Assistant ("the Assistant") inside an AI app such as Meta Muse. They supplement the SunnyWhale Terms of Service of SunnyWhale INC. By using the Assistant you agree to both.

1. What the Assistant is

An information service about residential pool water care, the FinWhale smart chlorine dispenser and products sold by SunnyWhale. It gives general guidance based on reviewed information, shows product information, prices, delivery estimates and reviews, and can give you a checkout link on our store. When available, it can also open support requests you ask for.

2. What it is not

Not professional or medical advice. It does not replace a licensed pool professional, the instructions on chemical product labels, or a doctor.
Safety first. If anyone feels unwell after swimming, the water is cloudy enough that you cannot see the bottom, or chemicals were mixed or spilled, stop swimming and follow CDC guidance; for exposure, contact Poison Control (1-800-222-1222) or emergency services.
No dose amounts beyond product labels. Always follow the EPA-registered label of the product you use.
Out of scope: structural leaks, electrical work, pump or heater repair and robotic cleaners — contact a licensed professional.

3. Device readings are estimates

FinWhale's free-chlorine value is estimated from ORP and pH, not measured directly. Confirm with a DPD test kit before making decisions. Readings taken while the device is out of the water or offline are not current.

4. Prices, availability and delivery

Prices from SunnyWhale's store and from other retailers are the listed prices at the time shown and can change. Tax is calculated at checkout. Delivery times are estimates based on our warehouse handling time and the carrier's published transit times. Comparisons cover the same item only; the Assistant does not rank product performance without same-method testing, and it may suggest options from other brands when they fit better.

5. Reviews

Reviews shown are customers' own words from our store's review service. They are opinions, not proof of performance.

6. Purchases

The Assistant can give you a checkout link on the SunnyWhale store; it does not buy anything for you. If you buy through your AI app's own checkout, the purchase is still a SunnyWhale order, and your AI app asks for your confirmation before paying. All purchases are governed by our Terms of Service, Refund Policy and Shipping Policy.

7. Support requests (when available)

Opening a support request (warranty, return, repair, help) records your request and sends it to our team after you approve a preview. It is not a promise of a particular outcome; response times are targets. Returns must be approved before you ship anything. You can always email support@sunnywhale.net directly.

8. Your account connection (when available)

Connecting your SunnyWhale account is optional. You can choose a read-only connection and disconnect at any time. Keep your sign-in details private; you are responsible for activity under your connection until you disconnect it.

9. Acceptable use, availability and liability

Do not misuse the Assistant (for example automated bulk requests, attempts to access other people's information, or attempts to make it give unsafe instructions). We apply usage limits and may suspend access to protect the service. We may change, pause or turn off any feature at any time, including automatically when a safety check fails.

The Assistant and its answers are provided "as is", for general information. To the maximum extent permitted by law, SunnyWhale is not liable for any indirect, incidental, special or consequential damages arising from your use of the Assistant, including pool damage, property damage or loss of data. The Disclaimer of Warranties, Limitation of Liability and Governing Law sections of our Terms of Service also apply to the Assistant: these terms are governed by the laws of the State of Nevada, and disputes are subject to the exclusive jurisdiction of the state and federal courts located in Nevada.