Política de reembolso

At SunnyWhale, we stand behind all of our products. Our refund policy is designed to ensure you can shop with complete confidence. Please inspect your order immediately upon receipt. If the product is defective, damaged, or incorrect, please contact us as soon as possible at support@sunnywhale.net, so we can evaluate the issue and provide a resolution.

Return and Refund Policy

Return Eligibility:

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To complete your return request, please provide the following information:

1. Order number
2. Product serial number (SN) (located on the bottom of the device)
3. Short video or clear photos of the product
4. Product condition description (including whether the product has been used and the reason for the return)

Returned items must be in their original condition, including all accessories, attachments, and undamaged packaging materials; otherwise, the return may not be approved.
SunnyWhale will process your refund after receiving and inspecting the returned product.
SunnyWhale offers a 30-day money-back guarantee for all products purchased directly from SunnyWhale.net (excluding distributor sales).
If you place a pre-order and your order has not yet shipped, you may request cancellation before dispatch. Once approved, a full refund will be issued.

Refund Coverage:

SunnyWhale will refund the original purchase price of the product in full. Unless otherwise stated, shipping fees, payment processing fees, and other related charges are the responsibility of the customer.

If the return is due to an error by SunnyWhale (e.g., damaged/defective product or incorrect item shipped), SunnyWhale will cover all return shipping costs.
For returns initiated for non-defective or non-company-error reasons (such as a change of mind or accidental order), the customer is responsible for the return shipping fees and any related costs.
Unfortunately, we do not accept returns or refunds for gift cards or other virtual/digital products.

Warranty Policy

After the 30-day return window, your purchase is still covered by our after-sales support and product warranty services.

The product, including the sensor component, is covered by a 1-year limited warranty.
If your product develops a manufacturing defect or functional issue after 30 days, please contact us for technical support and warranty evaluation.
Depending on the issue, we may offer repair, replacement parts, or replacement units.
Warranty coverage applies to manufacturing defects only and does not cover damage caused by misuse, improper handling, or unauthorized modifications.
Our support team is available to assist you in troubleshooting and ensuring your product continues to perform properly.
Not covered: damage from misuse, improper handling, unauthorized modifications, or any use outside the User Manual's operating conditions

We are committed to providing long-term support to ensure your satisfaction even after the return period ends. Please contact us at support@sunnywhale.net.

Return & Warranty Process

Submit a refund request by emailing support@sunnywhale.net. Please provide the information and materials listed under "Return Eligibility" above.
After your request is reviewed and confirmed as eligible, SunnyWhale will contact you via email with detailed return&warranty instructions.
Refunds are typically processed within 3–10 business days. If you have not received your refund after 14 business days, please contact us at support@sunnywhale.net.