SunnyWhale™ Return, Refund & Warranty Policy

Last Updated: August 18, 2026

We want you to be satisfied with your FinWhale purchase. Because FinWhale contains water-quality sensors that may require inspection, recalibration, testing, replacement, and reconditioning after use, returns are subject to the terms and conditions below.

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1. 30-Day Return Period

Unless otherwise required by applicable law, products purchased directly from SunnyWhale.net are eligible for return within 30 calendar days from the date of delivery.

A return request must be submitted to SunnyWhale within this 30-day period. Returns requested after the 30-day period are generally not eligible for return, except where otherwise required by applicable law.

Once a return is approved, SunnyWhale will provide return instructions, including the return shipping address and any other applicable instructions. The product must be shipped back within the timeframe specified in the return instructions. Please contact us at support@sunnywhale.net.

For detailed instructions on submitting a return request, please see Section 12, “Return & Warranty Process.”

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2. Defective Product or Incorrect Item

If your FinWhale is defective upon arrival, materially fails to function as described, or we shipped you the wrong product, please contact us within the applicable return period.

If the issue is confirmed to be caused by a product defect or SunnyWhale's shipping error, SunnyWhale will cover the return shipping costs and, at your choice:

• provide a full refund, or send you a free replacement.

No restocking fee will be charged for a confirmed defective product or an item shipped incorrectly by SunnyWhale.

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3. Other Returns — Change of Mind or Other Reasons

If you wish to return your FinWhale for reasons unrelated to a product defect or SunnyWhale's shipping error, you may request a return within 30 calendar days from the date of delivery, subject to the conditions in this policy.

Examples include:

• Change of mind;
• No longer needed;
• Purchased the wrong product;
• Changed your pool or sanitation system;
• Decided not to use the product; or
• Other reasons unrelated to a product defect or shipping error.

For these returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Any applicable restocking fee will be determined based on the condition of the returned product as described below.
• Any applicable deductions for missing or damaged accessories or packaging may be applied in addition to the restocking fee.

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4. Restocking Fees

For eligible returns that are not caused by a product defect or SunnyWhale's shipping error, the following restocking fees apply:

Why does FinWhale have a restocking fee?

Once FinWhale has been placed in pool water or otherwise activated for use, its water-quality sensors may have been exposed to the pool environment and may require inspection, testing, recalibration, replacement, cleaning, or other reconditioning before the unit can be resold.

A unit that has been used in pool water generally cannot be resold as a new product.

The restocking fee is intended to help cover the costs associated with inspection, sensor replacement, recalibration, functional testing, cleaning, repackaging, and inventory reconditioning.

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5. Accessories and Original Packaging

All returned products must include all original accessories and components supplied with the product, including, where applicable, cables, mounting hardware, covers, manuals, and other included items.

If any accessory, component, or original retail packaging is missing, materially damaged, or otherwise unsuitable for resale, SunnyWhale may deduct the reasonable replacement or reconditioning cost of the affected item from the refund, in addition to any applicable restocking fee.

SunnyWhale will provide an itemized description of such deductions upon request or where required by applicable law.

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6. Non-Returnable Products and Conditions

The following products or conditions are not eligible for return, except where otherwise required by applicable law:

• Products physically damaged through misuse, abuse, accident, or improper handling;
• Products with water intrusion or sensor damage caused by misuse or improper use;
• Products that have been disassembled, modified, altered, or repaired by an unauthorized person;
• Products with a removed, altered, damaged, or illegible serial number;
• Gift cards and digital or downloadable products.

This section does not limit any rights or remedies that may be available to you under applicable law, including rights relating to defective or nonconforming products.

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7. Return Authorization Required

Before sending any product back, you must contact SunnyWhale Customer Support and receive confirmation that your return request has been approved. Please contact us at support@sunnywhale.net.

Please do not send a return to any address other than the return address provided by SunnyWhale.

Products returned without prior approval may experience delays in processing or may be refused where permitted by applicable law.

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8. Return Condition and Inspection

Returned products will be inspected after receipt.

The applicable refund amount and any applicable restocking fee or deductions will be determined based on the actual condition of the product when received, including whether the product has been:

• opened;
• activated;
• placed in pool water;
• used;
• damaged;
• returned with all required accessories and original packaging.

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9. Refunds

Once the returned product has been received and inspected, an eligible refund will generally be issued within 10 business days to the original payment method.

For customer-initiated returns, the refund will be calculated based on the product purchase price, less any applicable restocking fee, deductions for missing or damaged accessories or packaging, and any other amounts permitted under this policy and applicable law.

Original shipping charges are not refundable for customer-initiated returns, except where otherwise required by applicable law.

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10. Products Purchased from Other Sellers

This Return & Refund Policy applies only to products purchased directly from SunnyWhale.net.

Products purchased through Amazon, eBay, authorized dealers, distributors, or other third-party sellers must be returned directly to the seller from whom the product was purchased and are subject to that seller's applicable return policy.

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11. Warranty

After the 30-day return period, FinWhale remains covered by our product warranty and technical support services.

The FinWhale product, including its sensor component, is covered by a 1-year limited warranty beginning on the original date of purchase.

This warranty covers manufacturing defects and functional failures that occur under normal use and within the operating conditions specified in the User Manual.

If an eligible issue occurs during the warranty period, please contact SunnyWhale for technical support and warranty evaluation. Depending on the nature of the issue, SunnyWhale may provide:

• Technical troubleshooting;
• Repair services;
• Replacement parts; or
• A replacement unit.

Warranty coverage does not include damage or failure caused by:

• Misuse, abuse, or improper handling;
• Accidents or use outside the operating conditions specified in the User Manual;
• Improper installation, storage, maintenance, or operation;
• Unauthorized disassembly, modifications, alterations, or repairs; or
• Normal wear and tear that does not result from a manufacturing defect.

This limited warranty does not restrict any additional rights or remedies available to you under applicable law.

For warranty assistance, please contact us at support@sunnywhale.net.

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12. Return & Warranty Process

To submit a return or warranty request, email support@sunnywhale.net and provide the following information:

• Order number;
• Product serial number (SN), located on the bottom of the device;
• A short video or clear photos showing the product and the reported issue; and
• A brief description of the product's condition, the issue experienced, and whether the product has been used or placed in pool water.

SunnyWhale will review your request and may contact you for additional information or troubleshooting. If the request is approved, we will provide detailed instructions by email, including the applicable return address and any required shipping steps.

Do not ship the product before receiving return authorization and instructions from SunnyWhale. Unauthorized returns may be delayed or refused where permitted by applicable law.

For an approved return, the product will be inspected after it is received. Any eligible refund will generally be issued to the original payment method within 10 business days after the inspection is completed.

If you have not received an approved refund after 14 business days, please contact us at support@sunnywhale.net.