Shipping policy

This Shipping Policy applies to all SunnyWhale™ orders placed through sunnywhale.net.

In Stock & Ready to Ship

📦 Orders ship within 1–2 business days.

Estimated delivery: Delivery typically takes 5–10 business days after shipment. You’ll receive an email with tracking information as soon as your order ships.
Shipping delays: Delivery times are estimates and may vary due to carrier delays or other circumstances beyond our control. We’ll communicate any significant updates as soon as possible.
Order cancellation: Orders may be canceled for a full refund before they ship. Please review your order details carefully before completing your purchase.

Shipping Destinations

We currently ship to most locations within the United States, including:

All contiguous United States (48 states)
Most residential and business addresses

Limited or Additional Shipping Time：

The following locations are generally serviceable but may require longer delivery times or additional shipping fees:

Alaska (AK)
Hawaii (HI)
Puerto Rico
Guam and other U.S. territories
Remote or rural areas

At this time, we do not ship to:

International destinations outside the United States. International shipping availability will be announced at a later date.
P.O. Boxes (subject to carrier limitations)
Freight forwarding addresses (if restricted)
Certain remote islands or inaccessible locations depending on carrier limitations

Shipping Carriers and Timeframes

Orders are fulfilled from our U.S.-based warehouse. Estimated delivery timeframes after shipment:

Contiguous U.S. (48 states): 5–10 business days
Remote or rural areas: 7–14 business days

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier capacity, weather conditions, or other factors beyond our control.

Shipping Costs

We offer free shipping on orders over $75 (after discounts and before taxes, where applicable).

For orders under $75, shipping fees are calculated based on weight and will range from $4.90 to $19.90 at checkout.
Shipping fees are non-refundable once an order has been shipped
Shipping costs for Alaska, Hawaii, and future international destinations will be displayed at checkout

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your shipment via the following link:

https://www.17track.net/en

You may also track your order through the link provided in your shipping confirmation email.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at support@sunnywhale.net within 7 days of the delivery date or expected delivery date. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.