Shipping policy
Last updated: April 21, 2026
This Shipping Policy applies to all FinWhale Smart Chlorine Dispenser orders placed through sunnywhale.net.
Pre-Order Shipping
📦 Shipping begins July 20, 2026.
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Estimated ship date: July 20, 2026. We will notify you by email with a tracking number as soon as your order ships.
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Delays: Pre-order ship dates are estimates and may be subject to change. We will communicate any updates as early as possible.
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Order cancellation before shipment: Pre-orders can be canceled for a full refund prior to shipping. We recommend carefully reviewing your order details before confirming purchase.
Shipping Destinations
We currently ship to most locations within the United States, including:
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All contiguous United States (48 states)
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Most residential and business addresses
Limited or Additional Shipping Time：
The following locations are generally serviceable but may require longer delivery times or additional shipping fees:
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Alaska (AK)
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Hawaii (HI)
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Puerto Rico
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Guam and other U.S. territories
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Remote or rural areas
At this time, we do not ship to:
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International destinations outside the United States. International shipping availability will be announced at a later date.
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P.O. Boxes (subject to carrier limitations)
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Freight forwarding addresses (if restricted)
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Certain remote islands or inaccessible locations depending on carrier limitations
Shipping Carriers and Timeframes
Orders are fulfilled from our U.S.-based warehouse. Estimated delivery timeframes after shipment:
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Contiguous U.S. (48 states): 3–7 business days
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Remote or rural areas: 7–14 business days
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier capacity, weather conditions, or other factors beyond our control.
Shipping Costs
We offer free shipping on orders over $75 (after discounts and before taxes, where applicable).
- For orders under $75, shipping fees are calculated based on weight and will range from $4.90 to $19.90 at checkout.
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Shipping fees are non-refundable once an order has been shipped
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Shipping costs for Alaska, Hawaii, and future international destinations will be displayed at checkout
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your shipment via the following link:
You may also track your order through the link provided in your shipping confirmation email.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at support@sunnywhale.net within 7 days of the delivery date or expected delivery date. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.
Risk of Loss
Risk of loss and title for products passes to the customer upon delivery to the carrier.
Stock Secured
Pre-Order Shipping: July 20, 2026 | Delivery: 5–10 Business Days
Free Shipping
Free shipping within the continental US on orders over $75.
1-Year Warranty
1-Year Coverage for Main Unit & Sensor Probe
Secure Payment
Your preferred payment methods are available.
30-day money-back warranty
For any purchase made within the past 30 days.
Stock Secured
Pre-Order Shipping: July 20, 2026 | Delivery: 5–10 Business Days
Free Shipping
Free shipping within the continental US on orders over $75.
1-Year Warranty
1-Year Coverage for Main Unit & Sensor Probe
Secure Payment
Your preferred payment methods are available.
30-day money-back warranty
For any purchase made within the past 30 days.
