FAQ
Welcome to the SunnyWhale Help Center.
It can replace the most core and cumbersome task of daily water quality monitoring and precise chemical dosing. Although you still need to regularly replenish the chemicals in the chemical tank for now, we are working hard to make this process increasingly easier.
It's very simple.
- After receiving the machine, the user shall remove the packaging and sensor protection measures according to the video or user manual.
- After starting up, you only need to place it in the pool, ensuring that its floating area is above the water surface , and the machine will default to working offline in automatic mode .
- If users want to customize settings, they need to complete device addition and network configuration via Bluetooth. After configuration is completed, the machine can monitor and adjust water quality according to the new settings.
We have adopted industrial-grade high-precision sensors and combined them with AI algorithms for data calibration, which can effectively address different water qualities and environmental interferences, ensuring the reliability of monitoring results.
It is very safe. The chemicals are sealed in the medicine storage inside the device, and their release process is controlled, in trace amounts, and directly completed underwater, greatly reducing direct human contact with the chemicals. However, we still do not recommend putting the device into the water while swimming to avoid any incidents.
Equipped with photovoltaic panels, it is exempt from charging when there is sufficient sunlight.
This depends on the climate and weather. For example, hot or rainy weather will increase consumption, but in a typical summer, chlorine tablets are generally replenished once every 1-2 weeks, with 6 tablets added each time.
Up to 25,000 gallons.
Waterproof Rating: IPX8
If the pool freezes, it needs to be removed; if it doesn't freeze but you still want to maintain the free chlorine level, it can be left in the pool. However, if the pool is covered or there is insufficient sunlight, manual charging and regular tablet replenishment are required.
It can be used normally for 2-3 years and comes with 2 years of quality assurance. Among them, consumable parts (sensors) need to be replaced regularly, usually once a year.
First, the Automatic mode can work offline, but it cannot receive information reminders. Additionally, you can purchase a repeater to enhance the signal.
We have selected standard 3-inch chlorine tablets, which are compatible with most chlorine tablets. Additionally, our official website also provides recommended purchasing channels where you can make direct purchases.
Mainly monitors free chlorine, pH value, and water temperature, and future versions will add more parameters.
There are no high-noise sources inside the device, and users cannot hear any noise during operation.
A large pool is okay, and one unit is usually enough for a household pool.
We provide online support, and offer replacement or repair for quality issues.
Provide detailed video tutorials and online training, with customer service available to answer questions at any time.
Detailed historical data and trend graphs can be viewed within the app to understand the patterns of water quality changes.
Fully compatible with existing equipment, does not interfere with the normal operation of filters, heaters, etc.
There will be an early bird price for the CES exhibition. Please check the official website or inquire on-site for the specific price.
There is a dedicated app that supports iOS and Android, enabling remote monitoring and control of devices.;When officially launched, users can search for and download the app named "SunnyWhale" from app stores such as the Apple Store and Google Play.
It weighs approximately 3-5 kilograms and can be easily carried by one person.
No, the user can do it themselves. Just place it in the pool and it will start working.
The battery is non-removable.
Currently support English and Spanish.
Currently, it is mainly grey and ocean blue, and more color options will be introduced in the future.
Made of anti-corrosion materials, it will not rust even when used in water for a long time.
No, it's not designed for salt pans.
Powered by low-voltage DC, meeting the safety standards for underwater equipment;
It is recommended to simply clean monthly, and refer to the user manual for the cleaning method.
"Sunny" represents the California sunshine and a bright life, while "Whale" symbolizes our strength and spirit of exploration in the ocean of technology. The whale is not only a large and intelligent creature in the ocean but also an important 'purifier' and guardian of the entire ecosystem. This is exactly like the brand spirit of SunnyWhale. This name combines our love for life and pursuit of technology.
We have observed that pool maintenance is a hidden pain point for many families: The free chlorine disinfection process is cumbersome, time-consuming, and labor-intensive. We hope to first tackle this challenge with technology, making the "peace of mind" brought by technology tangible and perceptible.
FinWhale means fin whale, which is the largest filter-feeding animal in the ocean and can efficiently purify seawater, filtering thousands of tons of seawater every day. We hope that the FinWhale product can also become an efficient "pool water quality guardian" in the pool, just like the fin whale, continuously maintaining the water quality of your pool to keep it healthy.
"Sunny" represents the California sunshine and a bright life, while "Whale" symbolizes our strength and spirit of exploration in the ocean of technology. The whale is not only a large and intelligent creature in the ocean but also an important 'purifier' and guardian of the entire ecosystem. This is exactly like the brand spirit of SunnyWhale. This name combines our love for life and pursuit of technology.
We have observed that pool maintenance is a hidden pain point for many families: The free chlorine disinfection process is cumbersome, time-consuming, and labor-intensive. We hope to first tackle this challenge with technology, making the "peace of mind" brought by technology tangible and perceptible.
FinWhale means fin whale, which is the largest filter-feeding animal in the ocean and can efficiently purify seawater, filtering thousands of tons of seawater every day. We hope that the FinWhale product can also become an efficient "pool water quality guardian" in the pool, just like the fin whale, continuously maintaining the water quality of your pool to keep it healthy.
Stock Secured
In Stock for Late June Shipping • Delivered in 3–10 Days
Free Shipping
Free shipping within the continental US on orders over $75.
1-Year Warranty
1-Year Coverage for Main Unit & Sensor Probe
Secure Payment
Your preferred payment methods are available.
30-day money-back warranty
For any purchase made within the past 30 days.
Stock Secured
In Stock for Late June Shipping • Delivered in 3–10 Days
Free Shipping
Free shipping within the continental US on orders over $75.
1-Year Warranty
1-Year Coverage for Main Unit & Sensor Probe
Secure Payment
Your preferred payment methods are available.
30-day money-back warranty
For any purchase made within the past 30 days.
