FAQ
Basic Information & Company Introduction
What does the company name “SunnyWhale” mean?
What does the company name “SunnyWhale” mean?
"Sunny" represents the California sunshine and a bright life, while "Whale" symbolizes our strength and spirit of exploration in the ocean of technology. The whale is not only a large and intelligent creature in the ocean but also an important 'purifier' and guardian of the entire ecosystem. This is exactly like the brand spirit of SunnyWhale. This name combines our love for life and pursuit of technology.
Why choose to start with the pool scene?
Why choose to start with the pool scene?
We have observed that pool maintenance is a hidden pain point for many families: The free chlorine disinfection process is cumbersome, time-consuming, and labor-intensive. We hope to first tackle this challenge with technology, making the "peace of mind" brought by technology tangible and perceptible.
Why is the product named FinWhale? Does this name have any special meaning?
Why is the product named FinWhale? Does this name have any special meaning?
FinWhale means fin whale, which is the largest filter-feeding animal in the ocean and can efficiently purify seawater, filtering thousands of tons of seawater every day. We hope that the FinWhale product can also become an efficient "pool water quality guardian" in the pool, just like the fin whale, continuously maintaining the water quality of your pool to keep it healthy.
Core Product Features & Working Principle
What exactly is FinWhale? How does it differ from traditional pool cleaning robots?
What exactly is FinWhale? How does it differ from traditional pool cleaning robots?
FinWhale is not a robot for cleaning dirt at the bottom of the pool, but your pool water quality guardian. Traditional robots are responsible for "sweeping", while we are responsible for "managing water quality". We achieve high-precision automatic measurement, intelligent water quality control, and automated testing and dispensing integration to fundamentally maintain the clarity of water quality, making every gathering more worry-free.
How does it work?
How does it work?
You can think of it as a "water quality guardian" who can automatically help you detect and dispense chemicals. The built-in sensors monitor water quality 24/7. When dosing is needed, it will automatically and quantitatively release chemicals to keep the water quality always at its best and display it in real-time via the APP. All you need to do is follow the APP's reminders to regularly replenish the tablets . Since it has increased the chemical tank capacity, the cycle for you to replenish chemicals will be longer than that of traditional dispensers, and it can also save you more time on refilling .
What are its core technologies and advantages?
What are its core technologies and advantages?
Our core technologies are multi-sensor fusion AI algorithms and automatic dosing systems. The advantages are:
- Precision: Avoid over- or under-dosing in manual medication administration.
- Worry-free: No need for daily testing, calculation, and manual dosing.
- Consistent and Stable: Whether it's a gathering or a business trip, the water quality remains consistent.
Technical Details & User Experience
Can it truly completely replace manual maintenance?
Can it truly completely replace manual maintenance?
It can replace the most core and cumbersome task of daily water quality monitoring and precise chemical dosing. Although you still need to regularly replenish the chemicals in the chemical tank for now, we are working hard to make this process increasingly easier.
Is it troublesome to install and use?
Is it troublesome to install and use?
It's very simple.
- After receiving the machine, the user shall remove the packaging and sensor protection measures according to the video or user manual.
- After starting up, you only need to place it in the pool, ensuring that its floating area is above the water surface , and the machine will default to working offline in automatic mode .
- If users want to customize settings, they need to complete device addition and network configuration via Bluetooth. After configuration is completed, the machine can monitor and adjust water quality according to the new settings.
Is its data accurate? How is it ensured?
Is its data accurate? How is it ensured?
We have adopted industrial-grade high-precision sensors and combined them with AI algorithms for data calibration, which can effectively address different water qualities and environmental interferences, ensuring the reliability of monitoring results.
Is it safe to use, especially for children and pets?
Is it safe to use, especially for children and pets?
It is very safe. The chemicals are sealed in the medicine storage inside the device, and their release process is controlled, in trace amounts, and directly completed underwater, greatly reducing direct human contact with the chemicals. However, we still do not recommend putting the device into the water while swimming to avoid any incidents.
Is daily charging required?
Is daily charging required?
Equipped with photovoltaic panels, it is exempt from charging when there is sufficient sunlight.
How often should I add tablets?
How often should I add tablets?
This depends on the climate and weather. For example, hot or rainy weather will increase consumption, but in a typical summer, chlorine tablets are generally replenished once every 2-3 weeks, with 6 tablets added each time.
What size of swimming pool can it be compatible with?
What size of swimming pool can it be compatible with?
Best suited for pools under 20,000 gallons
Is the device waterproof?
Is the device waterproof?
Fully waterproof design, IP68 protection rating, capable of long-term operation in water
Do I need to take out the equipment in winter?
Do I need to take out the equipment in winter?
If the pool freezes, it needs to be removed; if it doesn't freeze but you still want to maintain the free chlorine level, it can be left in the pool. However, if the pool is covered or there is insufficient sunlight, manual charging and regular tablet replenishment are required.
What is the service life of the equipment?
What is the service life of the equipment?
It can be used normally for 2-3 years and comes with 2 years of quality assurance. Among them, consumable parts (sensors) need to be replaced regularly, usually once a year.
What should I do if the WiFi signal is poor?
What should I do if the WiFi signal is poor?
First, the Automatic mode can work offline, but it cannot receive information reminders. Additionally, you can purchase a repeater to enhance the signal.
Where can I buy pills when they run out?
Where can I buy pills when they run out?
We have selected standard 3-inch chlorine tablets, which are compatible with most chlorine tablets. Additionally, our official website also provides recommended purchasing channels where you can make direct purchases.
What parameters can be monitored?
What parameters can be monitored?
Mainly monitors free chlorine, pH value, and water temperature, and future versions will add more parameters
Is the device noisy?
Is the device noisy?
There are no high-noise sources inside the device, and users cannot hear any noise during operation
Can I use two devices simultaneously?
Can I use two devices simultaneously?
A large pool is okay, and one unit is usually enough for a household pool
Is it convenient to repair if it breaks?
Is it convenient to repair if it breaks?
We provide online support, and offer replacement or repair for quality issues.
Is there any usage training?
Is there any usage training?
Provide detailed video tutorials and online training, with customer service available to answer questions at any time
Can I view historical data?
Can I view historical data?
Detailed historical data and trend graphs can be viewed within the app to understand the patterns of water quality changes
Will it affect other pool equipment?
Will it affect other pool equipment?
Fully compatible with existing equipment, does not interfere with the normal operation of filters, heaters, etc.
How much is the price approximately?
How much is the price approximately?
There will be an early bird price for the CES exhibition. Please check the official website or inquire on-site for the specific price.
Is there a mobile app?
Is there a mobile app?
There is a dedicated app that supports iOS and Android, enabling remote monitoring and control of devices.;When officially launched, users can search for and download the app named "SunnyWhale" from app stores such as the Apple Store and Google Play.
How heavy is the device? Is it easy to carry?
How heavy is the device? Is it easy to carry?
It weighs approximately 3-5 kilograms and can be easily carried by one person
Does it require professional installation?
Does it require professional installation?
No, the user can do it themselves. Just place it in the pool and it will start working.
Can the battery be replaced?
Can the battery be replaced?
The battery is non-removable
Does it support multiple languages?
Does it support multiple languages?
Currently support English and Spanish
What colors are available?
What colors are available?
Currently, it is mainly grey and ocean blue, and more color options will be introduced in the future.
Will the device rust?
Will the device rust?
Made of anti-corrosion materials, it will not rust even when used in water for a long time
Can it be used in a saltwater pool?
Can it be used in a saltwater pool?
No, it's not designed for salt pans.
Will the device leak electricity?
Will the device leak electricity?
Powered by low-voltage DC, meeting the safety standards for underwater equipment;
How often should the equipment be cleaned?
How often should the equipment be cleaned?
It is recommended to simply clean monthly, and refer to the user manual for the cleaning method.