SunnyWhale Pool Assistant — Privacy Notice

Last updated: October 25, 2026

This notice explains what the SunnyWhale Pool Assistant ("the Assistant") collects and how it is used when you use it inside an AI app such as Meta Muse. It supplements the SunnyWhale Privacy Policy of SunnyWhale INC. (732 S 6th St, Ste R, Las Vegas, NV 89101, USA). Where this notice is more specific, it applies to the Assistant.

Today the Assistant works without a SunnyWhale account. The account features in sections 2 to 6 are being added gradually; until a feature is available, the Assistant does not collect the information described for it.

1. What the Assistant receives

Your AI app talks to you; the Assistant only receives the specific request the AI app sends to it, for example:

• a description of a pool problem, test readings, pool size and type;
• the product you ask about, and a US state and ZIP code to check shipping and delivery;
• when available, a support request summary that you have approved before it is sent.

The Assistant does not receive your whole conversation. It also records technical details needed to run the service: the type of AI app, the time, a request ID, and your IP address (used for security and rate limiting). IP addresses are kept in server logs for about 14 days.

If the Assistant cannot answer a question, we keep the text of that question, with email addresses, phone numbers, order numbers and device serial numbers removed automatically, so that we can write better answers.

2. Connecting your SunnyWhale account (optional, when available)

Some features need you to connect your SunnyWhale account: seeing your own FinWhale's readings, your orders, your support tickets, and a saved pool profile.

• You sign in on a SunnyWhale page, not inside the AI app. The AI app then receives an access token that lets it use only the permissions you granted.
• You can choose a read-only connection: the Assistant can look things up but cannot open tickets or change anything.
• We store tokens only in hashed form, in an encrypted file. You can disconnect at any time (ask the Assistant to disconnect, or email us).

3. Your FinWhale device data (when available)

If you connect your account and allow device access, the Assistant reads your own FinWhale's status from our device cloud (Espressif ESP RainMaker) to answer your questions: online/offline, whether it is in the water, estimated free chlorine, pH, ORP, water temperature, battery, alerts, and a 7-day summary. It does not read the device's location. The Assistant does not keep these readings, except a snapshot attached to a support ticket when you ask us to include it.

4. Orders (when available)

If connected, the Assistant checks your SunnyWhale orders (for example status and tracking) in our Shopify store to answer your questions. Purchases are made on the SunnyWhale store and are covered by our main Privacy Policy and Terms.

5. Saved pool profile (only if you agree, when available)

If you agree, the Assistant remembers your pool so you are not asked the same questions again: pool volume, chlorine or salt, sanitizer, device model, cyanuric acid level, and short notes about what you tried and how it went. We do not store names, addresses or phone numbers in the profile. You can ask the Assistant what is saved and delete it at any time. We keep the profile until you delete it, or for 24 months after you last use the Assistant.

6. Support requests (when available)

When you ask for help from a person, the Assistant shows you a preview of exactly what will be sent and sends it only after you confirm. It can include the IDs of the answers you already saw and, if you allow, a snapshot of your device readings — never the conversation itself. Support requests become part of our customer-service, warranty and return records and are kept as described in our main Privacy Policy. You can always email support@sunnywhale.net directly.

7. Feedback and service logs

If you tell the Assistant whether an answer helped, we keep that rating and your short reason. Service logs record which feature was used and the outcome; they do not record the text of your questions, except as described in section 1. Before anything is written to a log, email addresses, phone numbers, order numbers, device serial numbers and secrets are removed automatically. When you are signed in, logs carry a pseudonymous ID instead of your name. We keep logs for 12 months and use them to keep the service secure and to improve answers. If you delete your data, your pseudonymous ID is removed from the logs and only anonymous counts remain.

8. How we use the information

To answer your questions; to show prices, availability, delivery estimates and reviews; to open and follow up support requests you asked for; to measure answer quality; and to keep the service secure. We do not sell your personal information, do not use it for advertising across other companies' services, and do not use it to train AI models.

9. Who else is involved

• Your AI app (for example Meta for Muse) handles your conversation under its own terms and privacy policy.
• Shopify — our store, checkout and order records.
• Espressif Systems (ESP RainMaker) — the cloud that stores FinWhale device data (only if you connect your account).
• Judge.me — the review service whose public product reviews the Assistant shows (no personal data of yours is sent).
• Google Shopping, via SerpApi — public price lookups using product names only.
• DigitalOcean — hosting of the Assistant (United States).
• Our email provider — delivery of support requests to our team.

10. Your choices and rights

You can use the Assistant without connecting an account. If you connect, you can choose read-only, disconnect at any time, see your saved pool profile, and delete it. You have the rights described in the "Your Rights in Personal Information" section of our main Privacy Policy, including for information the Assistant holds. To ask what we hold about you, or to delete it, email support@sunnywhale.net.

11. Security

The Assistant runs over encrypted connections (HTTPS). Account tokens are stored only as hashes in an encrypted file; each connection is limited to the permissions you chose; requests are rate-limited; and an automatic safety check withholds any answer that would expose personal data, and alerts our team.

12. Children

The Assistant is not directed to children and is meant for adults (18+).

13. Changes and contact

We will post changes here and update the date above. Questions: support@sunnywhale.net, SunnyWhale INC., 732 S 6th St, Ste R, Las Vegas, NV 89101, USA.